Return & Refund Policy

At CapLuxe, we want you to be happy with your purchase. If an item does not meet your expectations, we offer a simple and transparent return process.

You may request a return within 30 days of the date your order was delivered. To be eligible for a return, the item must be unused, unworn, and in its original condition. Items that have been worn, damaged, altered, or returned in a condition that prevents them from being resold may not be accepted.

Return shipping is free for eligible returns. CapLuxe does not charge any restocking fees for eligible returns.

To request a return, please contact us at cap-luxe@outlook.com and provide your order number and details about the item you would like to return. Our customer support team will provide you with the instructions needed to complete your return.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If your return is approved, the refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery. We will review the issue and work with you to provide an appropriate solution.

CapLuxe does not offer final sale items. Eligible products may be returned within the 30-day return period, subject to the conditions described in this policy.

If you have any questions about returns or refunds, please contact us:

CapLuxe

32 WILLOW LANE
PORTLAND, ME 04102
United States

Email: cap-luxe@outlook.com

Phone: +1 (865) 567-7357