Shipping Policy

At CapLuxe, we want to make sure your order reaches you safely and within the expected timeframe. We carefully prepare each order before it is shipped and work with shipping carriers to deliver your purchase.

Order Processing

Orders are typically processed within 1 business day after the order has been placed and payment has been confirmed. Once your order has been shipped, you will receive shipping information and tracking details when available.

Delivery Time

After your order has been processed, delivery generally takes 4 to 6 business days. Delivery times can vary depending on the destination, shipping carrier, holidays, weather, and other circumstances that may affect transportation.

The estimated delivery timeframe does not include the order processing time.

Shipping Costs

Any applicable shipping charges will be clearly shown during checkout before you complete your purchase. The total amount, including any applicable shipping fees, will be displayed before the order is placed.

Order Tracking

When tracking information is available, it will be provided after your order has been shipped. You can use the tracking information to follow the progress of your package.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order. If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the carrier or sender.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at cap-luxe@outlook.com. We will do our best to assist you, although we cannot guarantee that an address can be changed after an order has been processed or shipped.

Delays and Delivery Issues

We do our best to meet the estimated delivery times, but occasional delays can happen due to circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen events.

If your order has not arrived within the expected delivery timeframe, please contact us so we can help review the status of your shipment.

If your package arrives damaged or you receive an incorrect item, please contact us at cap-luxe@outlook.com so we can review the issue and help determine the appropriate solution.

Contact Us

If you have any questions about our shipping policy or your order, please contact us:

CapLuxe

32 WILLOW LANE
PORTLAND, ME 04102
United States

Email: cap-luxe@outlook.com

Phone: +1 (865) 567-7357

Website: capluxe-us.myshopify.com

Our customer support team is available 24/7 to assist you.